Help
All your questions.
Ordering, paying, changes, Google Maps: the answers are here. Question not listed? Message us on WhatsApp at +243 853 777 737.
Ordering
How do I order?
Everything happens on WhatsApp, at +243 853 777 737. Tell us what you want (poster, motion, website or Google Maps), and we reply with a proposal and the exact price. Work starts after your approval and payment.
What do I need to send you?
The name of your business, what you want to announce (product, price, date, address), and your logo and photos if you have them. No logo? We work with the name. For a website: your opening hours, your location and your offers.
How long does it take?
We tell you the timing before we start: it depends on the design and on current orders. A poster is quick, a website takes longer.
I don't have good-quality photos.
That's not a problem: we can work with the name, the colours and our patterns. For a website, photos taken with a phone in daylight are often enough.
Monthly packs
How does the pause work?
You tell us on WhatsApp. The remaining weeks of the paid month are kept and start again whenever you want.
What is the Club Ponamboka?
It is the Duo Pack: the Poster Pack and the Motion Pack together for 85 $ per month instead of 95 $. Same quotas, same flexibility.
Can I try before I commit?
Yes. For the first month of a pack, if you are not satisfied after the first week, we refund 50 % of the month.
How is a week counted?
Monday to Sunday. Poster Pack: up to 10 posters per week. Motion Pack: 2 motions per week.
What if I don't use it all?
A week's quota does not carry over to the next week. That is how we keep prices low and deliver to everyone on time.
Can I stop or change my pack?
Yes, with no commitment. The paid month is delivered in full. A pack change applies from the next month.
Why no unlimited option?
Because "unlimited" always hides a limit. We prefer to write it down: you know exactly what you get.
Changes and files
How many changes?
One round of changes per poster or per motion, two for a business website. A round is a list of corrections sent all at once. Beyond that, we give you the price first.
Who owns the files?
You do: post them wherever you want. We show a design in our portfolio only with your permission.
What about music for motions?
Our motions are delivered without music. Add a sound from the TikTok library; with a business account, choose a sound from its commercial library.
Do you use artificial intelligence?
Yes, among other tools. That is what lets us work fast and keep prices low. Every design is checked before it is sent to you.
Website and Google Maps
Where is my website hosted?
On free, secure hosting, with a .pages.dev address. If you want your own domain name (for example myshop.com), we help you buy it in your name; you pay its yearly price.
Can you guarantee that Google will show my business?
No. We prepare a complete listing and guide you, but approval and ranking depend on Google alone. Nobody can honestly guarantee them.
Will you ask for my codes?
Never. No password, no verification code. The Google listing is created and verified from your own account, and we guide you.
What does upkeep at 79 $ per month include?
Up to 4 content changes per month, a monthly check of the website and updates to your Google Maps listing. No commitment. See the details
Payment
How do I pay?
By mobile money (M-Pesa, Airtel Money, Orange Money, Illicocash) or by bank transfer. For a bank card or another method, ask us on WhatsApp. Packs are paid at the start of the month; the website is paid half at the start and half on delivery.
Do I get proof of payment?
Yes, a written receipt for every payment.
All the details are in the terms.